Privacy Policy for Paraat.ai

1. Introduction

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Account Information: Name, email address, username, password, and profile information
• Contact Information: Email address, phone number, and mailing address (if provided)
• Payment Information: Billing address, payment method details (processed securely through third-party payment processors)
• Communication Data: Messages, feedback, and correspondence with our support team

2.2 Usage Information

We automatically collect information about your use of our Service:

• Log Data: IP address, browser type, operating system, access times, and pages viewed
• Device Information: Device identifiers, hardware model, and mobile network information
• AI Interaction Data: Queries, prompts, conversations, and responses generated through our AI gateway
• Performance Data: Response times, error logs, and system performance metrics

2.3 Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to:

• Maintain your session and preferences
• Analyze usage patterns and improve our Service
• Provide personalized content and recommendations
• Ensure security and prevent fraud

3. How We Use Your Information

We use the collected information for the following purposes:

3.1 Service Provision

• Provide, maintain, and improve our AI gateway services
• Process and respond to your AI queries and requests
• Manage your account and provide customer support
• Process payments and manage subscriptions

3.2 Communication

• Send service-related notifications and updates
• Respond to your inquiries and provide customer support
• Send marketing communications (with your consent)
• Notify you about changes to our terms or policies

3.3 Analytics and Improvement

• Analyze usage patterns to improve our Service
• Develop new features and functionality
• Monitor and analyze trends and usage
• Conduct research and analytics

3.4 Legal and Security

• Comply with legal obligations and requests
• Protect against fraud, abuse, and security threats
• Enforce our terms of service and policies
• Resolve disputes and troubleshoot problems

4. AI Data Processing and Third-Party AI Services

4.1 AI Gateway Functionality

As an AI gateway portal, we facilitate access to various AI models and services. Your queries and data may be processed by:

• Multiple third-party AI service providers
• Our own AI processing systems
• Cloud computing infrastructure providers

4.2 Data Sharing with AI Providers

When you use our Service, your prompts, queries, and related data may be shared with third-party AI providers to generate responses. We work with providers who maintain appropriate privacy and security standards.

4.3 Data Retention for AI Processing

• AI interaction data may be temporarily cached for performance optimization
• We do not permanently store AI-generated content unless specifically requested
• Training data is anonymized and aggregated when used for service improvement

5. Information Sharing and Disclosure

We may share your information in the following circumstances:

5.1 Service Providers

We share information with trusted third-party service providers who assist us in:

• Cloud hosting and infrastructure
• Payment processing
• Customer support
• Analytics and monitoring
• AI model access and processing

5.2 Legal Requirements

We may disclose information when required by law or in response to:

• Court orders, subpoenas, or legal processes
• Government investigations or regulatory requests
• Protection of our rights, property, or safety
• Prevention of fraud or illegal activities

5.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.

5.4 Consent

We may share information with your explicit consent for specific purposes not covered in this policy.

6. Data Security

We implement appropriate technical and organizational measures to protect your information:

• Encryption: Data is encrypted in transit and at rest using industry-standard protocols
• Access Controls: Limited access to personal information on a need-to-know basis
• Security Monitoring: Continuous monitoring for security threats and vulnerabilities
• Regular Audits: Periodic security assessments and updates to our practices

However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your information.

7. Data Retention

We retain your information for as long as necessary to:

• Provide our services and fulfill the purposes outlined in this policy
• Comply with legal obligations and resolve disputes
• Maintain security and prevent fraud

Specific Retention Periods:

• Account information: Retained while your account is active and for 3 years after closure
• AI interaction logs: Retained for 90 days unless longer retention is required for service improvement
• Payment information: Retained as required by financial regulations
• Marketing communications: Until you opt-out or withdraw consent

8. Your Privacy Rights

Depending on your location, you may have the following rights:

8.1 Access and Portability

• Request access to your personal information
• Receive a copy of your data in a portable format

8.2 Correction and Update

• Correct inaccurate or incomplete information
• Update your account and profile information

8.3 Deletion

• Request deletion of your personal information
• Close your account and remove associated data

8.4 Restriction and Objection

• Restrict processing of your information
• Object to processing for marketing purposes
• Opt-out of marketing communications

8.5 Exercising Your Rights

To exercise these rights, contact us at support@paraat.ai. We will respond to your request within 30 days, subject to verification of your identity.

9. International Data Transfers

We may transfer your information to countries other than your country of residence. When we do so, we ensure appropriate safeguards are in place:

• Adequacy decisions by relevant authorities
• Standard contractual clauses
• Binding corporate rules
• Certification schemes and codes of conduct

10. Children's Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will take steps to delete such information promptly.

11. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act:

• Right to Know: Information about personal information collected, used, and shared
• Right to Delete: Request deletion of personal information
• Right to Opt-Out: Opt-out of the sale of personal information
• Right to Non-Discrimination: Not be discriminated against for exercising privacy rights

We do not sell personal information to third parties.

12. European Privacy Rights (GDPR)

If you are located in the European Economic Area, you have rights under the General Data Protection Regulation, including:

• Legal Basis: We process information based on legitimate interests, contract performance, or consent
• Data Protection Officer: Contact our DPO at support@paraat.ai
• Supervisory Authority: Right to lodge complaints with relevant data protection authorities

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will: Post the updated policy on our website, update the "Last Updated" date, provide prominent notice of material changes, and obtain consent where required by law. Your continued use of our Service after changes constitutes acceptance of the updated policy.

14. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

• Email: support@paraat.ai
• Address: 40 Mineraal Street, Juksei Park 2154, South Africa
• Phone: +27 11 568 6809
• Data Protection Officer: support@paraat.ai

15. Additional Information

15.1 Third-Party Links

Our Service may contain links to third-party websites or services. This Privacy Policy does not apply to third-party sites, and we are not responsible for their privacy practices.

15.2 AI Model Limitations

Please be aware that AI-generated content may not always be accurate, complete, or appropriate. We recommend reviewing AI outputs before using them for important decisions.

15.3 Data Minimization

We practice data minimization and collect only information necessary for providing our services and fulfilling legitimate business purposes.

This Privacy Policy is designed to be comprehensive and compliant with major privacy regulations. However, it should be reviewed by legal counsel to ensure it meets your specific business needs and applicable laws in your jurisdiction.